First and foremost, we are a Managed IT Service Provider, which means our clients outsource their entire IT infrastructure to us, giving us responsibility for both their software and hardware, and providing 24/7/365 monitoring of all their IT systems. We are Microsoft 365 specialists and also offer individual IT solutions and services to clients, including:

Remote desktop solutions

Data security and backup

Internet connectivity

Phishing / security training and awareness

IT consultancy

Mobile device management

VOIP phone systems

Computer hardware

24/7/365 Monitoring of critical systems

Fast response time to queries and problems during office hours

Proactive Maintenance

Technical Expertise

Development of an IT Strategy to help clients grow and succeed

We aim to effectively partner our clients for the long-term, so finding the right solution, rather than the easiest or quickest, is central to our company ethos.

Our technicians are fully-trained IT professionals, offering a wealth of knowledge and experience across a range of platforms and technologies.

We offer an average 15 minute response time during office hours, and the speed of our response is based on the urgency of the issue, rather than the size of the client.

We understand that when an IT issue arises, it can be frustrating and concerning. Our approach is always empathetic, professional and jargon-free. We want our clients to feel empowered by the solutions we provide.

All our solutions and services are bespoke, therefore they provide flexibility and scalability as a business grows, making us very competitively priced.

Flexible payment options: A tailored approach means our clients only receive (and pay for) the services they need. Clients can retain our services on a monthly basis or buy a bank of ad-hoc support hours up-front, which they can then use as and when they need them.

Ultimately our aim is to provide our clients with secure, reliable IT services and in doing so increase productivity, reduce downtime and provide peace of mind.

In a word, no! Most of our services and solutions are flexible and scalable, which means they’ll grow as a business grows, and our clients only receive (and pay for) the services they need. Start-ups and small businesses can buy a bank of ad-hoc support hours up-front, which secures our commitment to fast and effective support. These hours are charged in increments of 15 minutes as and when our clients need them, making our services affordable for small businesses.

Put simply, we recommend outsourcing unless you have sufficient resources internally. If you’re a start-up or a small business, it’s unlikely that you’ll have the expertise in-house or the human resources, so it makes sense to work with a trusted IT support team who will provide the right IT advice and solutions as your business grows.

An IT support company will usually have a team of experts looking after your systems, who are available to help with any problems around the clock (depending on your service agreement) and deal with urgent issues in a fast and effective way. Hence, productivity increases as downtime is reduced and you have peace of mind that your IT systems are in safe hands. It is also likely to be more cost-effective than employing a full-time IT administrator, especially if you buy a bank of hours to be used only when you need them.

We also work alongside internal IT departments, providing additional support for projects, security or where there is a technical skills gap or time pressures. We are entirely flexible in the way we work with our clients – adding value is the essential factor.

If you use cloud-based services, we’d advise you to check the setup and configuration of these services, as they are open to a wider audience of potential attackers. If you host data locally, your priority is the security of your local devices, such as PCs, laptops, firewalls and local networks, including the wireless setup.  With access to your systems, we can undertake a brief audit of your IT security and report back to you via a free demonstration.

We appreciate that moving your IT systems is a big deal and we will do all we can to ensure a smooth transition. If you currently keep your IT inhouse, we will work closely and efficiently with your team, paying attention to every detail and relieving you of the IT burden, so you can get on with running your business. If you’re already working with an external support team, we will liaise with them directly, retrieving all the information we need, ensuring sufficient preparation time for a smooth handover, whilst ideally keeping your input to a minimum. 

Yes! We offer a FREE 2 hour demonstration (onsite if you’re local) during which we can discuss any areas of your current IT systems. We can talk about any IT issues you currently have, how we can make your systems more secure and how else we can add value to your business. Many of our clients have been with us for a long time; you can read our Google reviews (read reviews) and testimonials for additional peace of mind.

Our clients are predominantly in the professional services sector, as they often have multiple offices and IT users. We can help any organisation which has an IT need, including recruitment consultancies, solicitors, accountants, estate agents, travel and insurance companies, community organisations and charities. We also help start-ups and micro businesses with IT support or individual IT solutions.

Most of our clients are based in the North of England, but we also have clients in other parts of the UK and internationally. If the services you need can be provided remotely, then distance doesn’t matter. However, if you need an on-premises IT provider, for cabling or access to an on-site server, then it makes sense for them to be local or regional. In our case, we are an ideal IT partner for businesses located in Yorkshire, Lancashire and Cumbria.