IT Support
Tailored Support Solutions
for your organisation
Tailored support solutions for your company
Our IT Support solutions
At Comprendo, we understand that every business has a different set of needs, requiring tailored IT support solutions that work for them. Our intention is to offer bespoke solutions that suit the current and future needs of our clients, rather than to provide restrictive set packages.
Tailored IT Support for your business
Out of the box IT Solutions
For your present and future needs
Expert IT Support just a call away
What are the benefits of choosing us for your IT Support?
Cost Control
Control the cost of your IT service needs with a flexible, tailored solution - whether you need to scale up or scale down
Expertise You Can Trust
No challenge is too big or small for our team! With over 15 years experience, we strive to provide solutions to our clients as efficiently and effectively as possible
Support When You Need It
We are always available to receive your support requests and tend to your IT needs. Our average response time to a support request is 15 minutes
Remote Or Onsite IT Solutions
We offer both remote and onsite solutions, giving you peace of mind no matter where you need us to be
Multisystem Support
Whether your business uses Windows or MacOS, we can provide the technical support you need
Proactive Communication
We keep the lines of communication open while working on your IT solutions. You'll never be left in the dark and you'll feel empowered through information and clarity.
The Comprendo Solution
Focus on your business while we focus on the support you need.
Focus on your business while we focus on the support you need.
Fixed
Charge Plan
We can supply your business with a fixed monthly charge, costed per user, that allows every user to log as many calls as they require (and whenever they require them) without the concern of escalating costs. This gives you peace of mind knowing that no matter what happens, your IT support is guaranteed to be covered.
Prepaid
Plan
Micro and small businesses may have fewer needs, but they also need flexibility, so a pre-paid system may suit you better. Paying in advance for a bank of ad-hoc hours means you have our commitment to a fast and effective response whenever you need it.
Per Hour
Plan
This is the traditional way of acquiring your IT services. Just need some advice, assistance, or a one off job completing? We are happy to carry out ad-hoc work on a per hour basis with no further commitment.
Cut out downtime with a proactive approach
We strategically manage your IT infrastructure by monitoring and maintaining your systems, essentially giving your business its very own dedicated IT department.
Empower your people with an effective, streamlined workflow powered by industry-leading technology. Whether your business is a large enterprise or a small company, our IT support services scale to your needs.
FAQ's
What services does an IT Support Provider offer?
24/7/365 Monitoring of critical systems
Fast response time to queries and problems during office hours
Proactive Maintenance
Technical Expertise
Development of an IT Strategy to help clients grow and succeed
What are the benefits of using Comprendo for IT Support?
We aim to effectively partner our clients for the long-term, so finding the right solution, rather than the easiest or quickest, is central to our company ethos.
Our technicians are fully-trained IT professionals, offering a wealth of knowledge and experience across a range of platforms and technologies.
We offer an average 15 minute response time during office hours, and the speed of our response is based on the urgency of the issue, rather than the size of the client.
We understand that when an IT issue arises, it can be frustrating and concerning. Our approach is always empathetic, professional and jargon-free. We want our clients to feel empowered by the solutions we provide.
All our solutions and services are bespoke, therefore they provide flexibility and scalability as a business grows, making us very competitively priced.
Flexible payment options: A tailored approach means our clients only receive (and pay for) the services they need. Clients can retain our services on a monthly basis or buy a bank of ad-hoc support hours up-front, which they can then use as and when they need them.
Ultimately our aim is to provide our clients with secure, reliable IT services and in doing so increase productivity, reduce downtime and provide peace of mind.
